MMA webinar discusses how to promote civil discourse in town meetings

The Massachusetts Moderators Association and the MMA co-sponsored a webinar today reviewing how to publicize, plan and conduct town meetings that promote civil public discourse.

A panel of seasoned town moderators reviewed how to develop meeting rules, anticipate contentious issues, create a climate for respectful deliberation, and manage disruptive behavior.

Longmeadow Town Moderator Rebecca Townsend discussed the history of town meeting and public comment periods.

“It’s the work that people and institutions do together that promotes democracy,” she said. “People are watching municipal officials, and it’s our responsibility to act appropriately.”

North Andover Town Moderator Mark DiSalvo discussed how to set acceptable content standards for town meetings.

“Your awareness of the community is very important, and you should be prepared to manage the conversation should it go off the rails,” he said. “Most importantly, you should be genuine in your approach and communicate with constituents honestly.”

Reading Town Moderator Alan Foulds shared insights from his experience in a representative town meeting, which has specific rules surrounding reconciliation and length of discussion.

“Our town meeting is somewhat predictable and even-tempered, but things can still get heated,” he said. “I always remind the body that we’re here to discuss issues, not personalities.”

Concord Town Moderator Carmin Reiss moderated 30 minutes of questions and answers, addressing inquiries about resolutions on national policies, allowing residents to present contrary viewpoints, and deflecting contentious behavior.

• Promoting Civil Discourse at Town Meeting presentation (3M PDF)
• Promoting Civil Discourse at Town Meeting second presentation (490K PDF)